Support

With your team: Beam will set up a shared Slack channel to provide support and troubleshooting during the integration and after going live. We will soon be rolling out a ticketing system for post-go-live troubleshooting as well.

With your end-users: Beam will provide direct support to end-users via our support email alias. We will report any escalations to your team via the shared Slack channel as needed. Should you choose to own the support communications with your end-users, please let your Beam contact know and we will coordinate a forwarding system with your support team.

Your team or your customers can always reach out directly to Beam using our support email alias [email protected].